BILL TO PROTECT CONSUMERS FROM AN UNFAIR BILLING PENALTY RECEIVES LEGISLATIVE APPROVAL

Now goes before the Governor for his consideration

AUGUSTA – While visiting residents in her senate district during the campaign season, Senator Nancy Sullivan (D – York County) was troubled by a concern expressed by a constituent who was receiving a questionable monthly fee from an out-of-state phone company.

The resident of Kennebunk was being billed a monthly fee for receiving a paper billing statement. As a result of the billing fee, Senator Sullivan sponsored legislation that would prohibit the “unfair” practice.

“I am assuming this charge is to encourage customers to switch to paperless billing; however, I believe this is unfair,” said Senator Sullivan. “It is unfair because there are still many people who do not have the means or desire to use electronic billing.”

“Specifically, I am concerned for senior citizens and those with lower incomes. There are those who just are not comfortable with placing personal and financial information on the internet,” added Senator Sullivan.

The bill, An Act Regarding Penalties for Opting Out of Paperless Billing (LD 273), prohibits fees for customers who choose to receive a paper billing statement rather than an electronic form. The prohibition is also subject to federal law and regulation.

During her testimony, Senator Sullivan provided committee members with a copy of a bill provided from the constituent showing a $2.00 “Paper Bill Charge” under “Monthly Charges.” Senator Sullivan pointed out that this fee equates to $24.00 a year for those who do not opt-in to paperless billing.

“I found this wrong and I am proud to advocate for this group of Maine residents,” said Senator Sullivan. “I would rather see an incentive for using paperless billing instead of a penalty.”

The bill received a favorable report out of committee and unanimous support from the Senate and House. It now awaits action from Governor Paul LePage before becoming law.